Life at mitre 10
People come first. It's what drives us, who we are and why we're here.
Free to be you. Dream big
Check out the many career
opportunities at Mitre 10
Retail Customer Service
Meet Nimalee from the
Garden Customer Service team
At the core of our team, our customer service representatives are the rock stars. We strive to deliver exceptional customer service and ‘be with you all the way’ for every customer. Customer service roles are often specialist in an area of the store, such as the garden centre, paint, hardware or plumbing. If you bring great customer service skills, we can train you in all the product knowledge you need. If you have a passion for DIY, you’ll be able to bring that to the fore.
What does a normal day look like?
- Providing great advice to help every customer
- Supporting a customer’s end-to-end project by listening to their needs and connecting them to products or advice right across the store
- Looking after an area of the store to ensure stock is presented and priced correctly
- Managing stock and inventory, assisting with stock fill and maintenance of product display
- Using the checkouts or mobile point of sale tools to help serve customers
What skills do you need?
- A passion for customer service excellence
- Excellent communication and relationship-building skills
- Be well organised and able to manage time effectively
- Be flexible and able to help customers with solutions across the store
- Basic familiarity with computers and keyboard skills
Trade Sales and Service
Meet Paul, a Trade Account Manager
Providing great sales service to our Trade customers is an essential part of our business. Trade Account Managers develop strong relationships with local tradespeople and small to medium business owners. This role is about understanding the needs of those customers and their businesses, to provide complete solutions for their needs.
What does a normal day look like?
- Calling or meeting with a customer to scope, price and quote for a new order
- Contacting a supplier to continue to build a sales network
- Networking to gain new Trade customers for the store
- Visting a customer’s site to identify growth opportunities
What skills do you need?
- Exceptional customer focus
- Strong project management skills
- Sales and relationship management track record
- Good commercial acumen – understanding price and margin to ensure profitable trade sales
- High self-motivation and comfort in managing a call cycle
- Strong communication skills
- Strong planning and organisational skills
- A full, clean drivers license is often required for visits to customer sites
Design Consulting
Meet Eric, a Kitchen Designer
Most of our stores offer design consulting for kitchens, laundries and storage solutions. Our Designers support customers to translate their visions for their homes, using the inspirational store displays, into reality.
What does a normal day look like?
- Providing great advice to help every customer bring their vision to life
- Using CAD (computer-aided design) software to draft designs
- Supporting customers to select the right products using your expert knowledge
- Working with suppliers to schedule orders and support installation
- Visting a customer’s home to support design choices and site measurements
- Maintaining the showroom area of the store to best showcase products and solutions
What skills do you need?
- A passion for customer service excellence
- Design flair, balancing the customer’s needs and desires
- CAD (computer-aided design) software experience is an advantage
- Good time and project management skills
- Attention to detail and accuracy
- A design qualification is not essential, but is an advantage
Inventory Management
Meet Theresa, an Inwards Goods Manager
Inwards goods and inventory management is a core area of our busy stores, with multiple deliveries of products every day. The Inwards Goods team receives all stock from our suppliers. This involves taking stock off delivery trucks, ensuring it is checked and entered into our inventory system, and then ensuring stock flows through into the store so that customers experience a well-stocked store for all their needs.
What does a normal day look like?
- Managing a safe and clean environment in the inwards goods area
- Ensuring all deliveries are accurate and checking products
- Using the computer system to enter all products
- Problem solving issues with deliveries or orders
- Maintaining a tidy and organised area holding products until the store customer service team can move it to the shelves
What skills do you need?
- Strong organisational skills and comfort working with tight deadlines
- An ability to work calmly in a busy environment
- Accurate computer skills
- A forklift licence is an advantage
- Excellent customer service skills
- Strong communication skills
- Knowledge of health and safety standards
- Be physically fit, as this is an active role
And we have many more departments for you to join
Explore jobs at Mitre 10- Customer Service / Check outs
- Building & Hardware
- Trade sales
- Kitchen & Bathroom
- Plumbing
- Flooring
- Lighting & Electrical
- Garden
- Outdoor & BBQ
- Homewares & Storage
- Painting & Decorating
- Inventory / Inwards Goods
- Administration
- Management
- Store Support
- Marketing
- IT & Digital
- HR
- Merchandise / Buying
- Finance & Accounting
- Legal, Property & Sustainability
“Everyone brings passion for what they do best and we’re there for each other every day. It feels like we’re really a family here.”
- Belinda
Kaitiakitanga / Active guardians
We consider the impact on people, customers and Aotearoa.
Caring for the environment is what we do. From in-store recycling programmes, local community initiatives, and providing sustainable solutions for our customers.
If it’s important to the community and to you, it’s important to us. We know that small actions over time, lead to a big impact.
Belonging for more
You grow. We grow together.
Empowering and energising
We trust people to do the right thing. Empowering decision making and autonomy means our people rise to challengeswhile loving what they do. We want to let people fly so they can do their best work.
Collaborative networks
Thinking in departments and silos means missing out on all the great skills and insights from other teammates. You can do even better work by seeking input and creating more value by drawing on the knowledge of others outside your patch.
Open to learning
We’re optimistic, fearless learners who love exploring possibilities. We learn from mistakes and look for ways to improve continuously. We know when to stop doing what doesn’t serve us, boldly facing making changes and iterating as we go.
